Operating Hours
Monday – Friday 05h00 – 17h00

24 hour Duty Manager available to assist with  after hours orders and amendments

Weekends - On request - delivery charges apply as per region, airport , notice and time of delivery

Meet on arrival service to assist with catering orders for outbound legs and  offloading of service items.

Weekends & Public Holidays
Catering orders on Weekends and National Holidays are only accepted on request. Please inform us latest by 12h00 the previous day

Express orders
All orders are to be submitted in writing. We cannot be held liable for items omitted during telephonic orders .
All international orders to be received in writing a minimum of 24 hours prior to delivery. Orders accepted in less than 24 hours at the discretion of Par-avion. We are committed to assisting with last minute orders where possible.

Delivery fees
Local Daily deliveries to Lanseria international airport during operating hours are delivered free of charge. International deliveries, weekend and after hours deliveries are charged as are deliveries for satellite stations including, OR Tambo , Cape Town international, Rand airport, Wonderboom Airport , Waterkloof, Ysterplaat and Grand Central airports. Please enquire about these rates directly.

Shopping requests & Additional services
This service will be invoiced accordingly. Par-Avion will not be held liable for any loss or damage to laundered items or dishwashing of items dispatched for cleaning. Any Par- Avion stock (cutlery, crockery, linen, bins, hardware or such) lent or hired to our clients must be returned in full on landing. Any items not returned on collection will be charged for in full.

Extras
Par- Avion may add in additional items which may have been omitted erroneously from orders or which we feel may add to or compliment the overall passenger experience. You are not obliged to uplift any items or extra’s not ordered. Returns will be reflected on order sheets and not charged.

Pricing

Written quotes are available on request. All invoices show  itemised billing.

Website Photos
Images reflected in this site and all written material including brochures are an indication of style only and are not intended to represent specifically ordered or prepared requests.

Liability
Liability for the quality, presentation, serving, handling or cooling of delivered goods passes to the client on delivery. The client accepts responsibility for the safe handling, safety and hygiene of meals on delayed flights. Please contact us for assistance  in this regard.

 Payment
Par- Avion will invoice weekly for all flights catered in the past 7 days for Account clients who have completed credit applications. Invoices to be settled electronically within 7 days of invoicing. COD clients are required to furnish proof of payment prior to delivery. Visa and Master card accepted - kindly request invoice  to accompany delivery. Foreign currency is accepted at our discretion and will incur a 5% handling fee calculated above the prevailing daily rate.

Cancellation fees
In case of partial our full cancellations we invoice as follows:
Orders cancelled on the prior working day by 17h00, we only charge special items and perishables that were bought and prepared explicitly for the client. Any orders cancelled later that 17h00 on the day prior to delivery are payable in full.
Any cancellations must be in writing (fax or e –mail) to Par-Avion. Cancellations by phone are not accepted.

Force Majeur
Par-Avion is not liable for the whole or partial non-performance or suspension of its obligation as a direct or indirect result of labour strikes, fire, flood, inability to obtain material, traffic jam, accident, breakdown, war, insurrection, riot, bad weather conditions, government act or regulations or any other cause beyond the company’s control. In the event of a cancellation by Par-Avion, any sum already paid by the client will be refunded in full to the client.
These terms and conditions are subject to change without prior notice .